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| Support and Service |
Bringing You Online Convenience
Moxa's Support and Service section has several useful features that provide customers around the world with online convenience. You can:
- Download software, documentation, and technical information
- Search for answers to common technical questions
- Register your Moxa products
- Contact Moxa's customer service engineers
To receive the quickest, most accurate support, use our convenient online request forms for Technical Assistance and RMA Service. Help is just a few mouse clicks away!
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MTSC (MOXA Technical Support Certification) |
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The MOXA Technical Support Certification (MTSC) system was established to guarantee that customers around the world receive the most up to date, on-time assistance with their MOXA products. |
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RMA Service |
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Our convenient online RMA service lets you check the status of orders and shipments. |
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Download Center |
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Download the latest drivers, utilities, and firmware for Moxa products, and view our Driver Support Table. |
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Glossary |
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Review the terminology in this section to help build up your knowledge of data communications and networking concepts. |
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Warranty Policy |
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Most of MOXA's products come with a solid 5-year warranty that includes maintenance. MOXA warrants the product(s) to be free from manufacturing defects in materials and workmanship starting from the date of delivery. The actual warranty period of the product(s) depends on the product category. |
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FAQ |
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Frequently Asked Questions cover installation, software programming, troubleshooting, product features, and application guides. |
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| Service Policy |
| The Moxa Customer Service team is dedicated to helping you with everything related to Moxa products, including technical specifications, hardware and software installation, and system diagnosis. Most of MOXA's products come with a solid 5-year warranty that includes maintenance. This means that for a period of 5 years from the date of delivery, MOXA will replace defective products, provided the products were installed and used properly (see our full warranty statement for details). The combination of MOXA's strict quality control procedures and 5-year product warranty gives customers absolute assurance that we produce high quality products, and that we stand behind our products. |
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